The term Duchess & Co Pte. Ltd. or duchessandco.com/sg or ‘us’ or ‘we’ refers to the owner of the website whose company registration number is 201706925W (Singapore). The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Our goal is to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current.
We reserve the right to correct any errors, inaccuracies or omissions — including after an order has been submitted — and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. The trademarks or trade dress of duchessandco.com/sg and our affiliates may not be used without our written permission. Trademarks or trade dress include the Duchess & Co Pte. Ltd or duchessandco.com/sg's name and logo, and other graphics, logos, page headers, button icons, scripts, and service names of duchessandco.com/sg, products, services, and programs, and those of our affiliates. All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. You have permission to electronically copy and print hard copies of pages from this Web site solely for personal, non-commercial purposes related to placing an order or shopping at duchessandco.com/sg. Unless we give you written permission in advance, any other use of this Web site, its content and its information, including linking or framing to this Web site, are strictly prohibited. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
By placing an order you are offering to purchase a product on and subject to the following Terms of Service. All orders are subject to availability.
Dispatch times may vary subject to any delay for which we will not be responsible.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use duchessandco.com/sg only with involvement of a parent or guardian. Duchess & Co Pte. Ltd. or duchessandco.com/sg reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and shall not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation via e-mail that the goods have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
Whilst we try and ensure that all details and descriptions which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund in store credit. You shall bear all delivery costs; such additional charges are clearly displayed where applicable and included in the 'Grand Total'.
Upon receiving your order our payment merchant will carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.
Duchess & Co Pte. Ltd. reserves the right to vary these terms and conditions.
The conditions of use relating to any discount code will be specified at the time of issue.
However, online and physical store promotions are not affliated, unless stated otherwise.
The information contained in this website is for general information purposes only. The information is provided by duchessandco.com/sg and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of duchessandco.com/sg. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, duchessandco.com/sg takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Duchess & Co Pte. Ltd. or duchessandco.com/sg make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided “as is,” with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web site or any other Web site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.
When you visit duchessandco.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments by sending us an email at [email protected].
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use duchessandco.com only with involvement of a parent or guardian. Duchess & Co Pte. Ltd. or duchessandco.com/sg reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
Duchess & Co or duchessandco.com/sg understands that you care how information about you is used and shared, and is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The information provided by customers will help us customize and continually enhance your shopping experience at duchessandco.com/sg. You may browse duchessandco.com/sg without providing any personal identification information. However, we may ask you to provide personally identifiable information at various times and places on duchessandco.com/sg. In some cases, if you choose not to provide us with the requested information, you may not be able to access the entire duchessandco.com/sg or participate in all of its features.
We receive and store any personally identifiable information you enter on duchessandco.com/sg, through our catalogs, or information you give us in any other way. For example, we may collect the following personal identification and contact information such as your name, address, telephone number, birth date, and e-mail address. In some instances, we may also require demographic information such as postcodes, preferences and interests. For payment purposes, we may also require your account number for processing through PayPal if you use a credit card or debit card.
If you use one of our services, or participate in one of our promotions, we may ask for additional information, such as your age, interests or product preferences. From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. When you visit duchessandco.com/sg, our web server automatically collect anonymous information such as log data and IP addresses. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.
Duchess & Co Pte. Ltd. or duchessandco.com/sg values the information obtained from our customers and are not in the business of selling these information to others. We require this information to understand your needs and provide you with a better service, and in particular for you to complete your purchase transactions, provide the services you request, send you our catalogs and other offerings by mail, keep you informed about the status of your orders, identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you, internal record keeping, and from time to time also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
All of the above information that we collect, as described above, may be shared among all entities under Duchess & Co Pte. Ltd., including but not limited to duchessandco.com/sg.
We also may disclose information to outside companies that help us bring you the products and services we offer on our behalf. Examples include fulfilling orders, manage a database of customer information, distribution of e-mails, direct marketing and data collection, storage and analysis, fraud prevention and other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in the agreements.
Sometimes we send offers to selected groups of duchessandco.com customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please adjust your email preferences or unsubscribe by clicking the unsubscribe link at the bottom of any Duchess & Co Pte. Ltd. or duchessandco.com/sg’s e-mail. Also, we may provide information to carefully selected outside companies when we believe their products or services may be of interest to you.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, during payment processing, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website and the information practices of these advertisers and third-party Web sites are not covered by this Privacy Notice. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes; and/or
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect. Please note that we do not offer opt out from sharing non-public personally identifiable information about you among Duchess & Co Pte. Ltd. or duchessandco.com/sg group entities.
Any dispute relating in any way to your visit to duchessandco.com/sg or to products purchased here shall be governed by and construed in accordance with the laws of Singapore. These Terms & Conditions and any dispute/claim arising out of or in connection with it or its subject matter of formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Singapore. Any disputes/claims arising out of or relating to these Terms & Conditions and/or your access to and/or use of the site which cannot be resolved throught negotiation will be subject to the non-exclusive jurisdiction of the courts of Singapore.
We provide FREE shipping for all local orders (Singapore) above SGD150.
We aim to deliver orders within 2 working days of orders being placed. Please note that Saturday and Sunday are not classed as working days.
Local orders placed before 5pm on business days will be posted out on the day itself.
Please take note that if you purchased a Pre-Order item alongside a ready stock item, we will send the ready stock item to you first, in the case of international orders, ready stock will be sent together once Pre-Order arrives.
Please note that all orders placed on duchessandco.com/sg are shipped from Singapore.
Once item has been dispatched from Duchess & Co, we will provide a tracking number and it is the customer's responsibility to track the parcel. We advise for customers to request/purchase insurance from the post company in the event of lost parcel. Duchess & Co will not be responsible for lost parcels.
For security purposes, we do not deliver to a PO Box address. In the event you have chosen a PO Box address as your destination address, we will send you an email requesting you to choose an alternative address.
Order cut-off times are provided as guidelines only. They do not take into account possible delays caused by payment authorization.
Tracking numbers will be emailed once items have been shipped.
All orders require a signature upon receipt.
We are unable to redirect orders once items have been dispatched.
We accept all returns within 14 days of the date of your order's arrival. All items should be returned in their original condition (unworn, unwashed and unaltered) with all tags attached. Your postage costs will not be refunded.
Reasons for return/ exchange has to be reasonable. Unsatisfactory item returns with reasons such as;
Colour variation/slight design variation
Do not like item
Variation of size ±3cm
Customer opinion on quality/ design
Other unreasonable reasons
Reasons above will not be the responsibility of Duchess & Co.
Customer will bear return, exchange, initial shipping cost and be charged a processing fee of 4% on the returned item.
Please fill in the return form and the return department will get back to you once the returned item is received by us. Please do not send the item(s) back on your own accord, we will not bear the shipping cost. For exchange, please be aware that we can only replace it for the same product for a different size subject to availability upon receiving the returned item. Exchange request can only be made once for every purchase. Any exchanges for items purchased with credit notes are final and exchanges will not be entertained.
Credit note issued for reasons above to the customer will be a deduction of initial shipping cost and processing fee.
In the event there is no availability of size for the item, a refund will be issued to you in CREDIT NOTE ONLY.
Credit note issued to the customer will be a deduction of initial shipping cost and processing fee
Credit note is valid 60 days from issuance
Credit notes' validity are strictly non-extensible
Credit note can be used at anytime at the checkout before expiry. Please note that the balance of any unused credit or any difference in price on an exchange made for an item of a lesser value is not refundable
Please allow 5 working days after the receipt of your parcel for us to issue the credit note
An exchange,refund or credit note will be offered on full price items only.
Promotional sale items and items bought with a discount code are STRICTLY non-refundable, non-exchangeable and non-refundable
Sale tab items are STRICTLY not valid for returns, exchanges or refunds
Items bought in event of a FLASH SALE/CYBER MONDAY or any form of SALE are STRICTLY not valid for returns, exchanges or refunds
Kindly fill up the returns form with return/exchange reasons before posting your items back to us.
All goods will be inspected upon return. Returns that are damaged will not be accepted. The returned items are your responsibility until they reach us. Please ensure you package your return securely to prevent any damage to the items.
Purchases made on www.duchessandco.com/sg website may only be exchanged or returned to the same website or a store located in Singapore only.
Please ensure that you return items within 14 days of the date of your order's arrival. Returns outside this time frame will not be entertained.
For in-store returns, please fill up the returns from online with return/exchange reasons and remark with 'in-store return'. Once our customer services has responded to your return requests, proceed to bring your item and receipt/invoice to our [email protected] store within 14 days of your order's arrival. Please do not bring the item(s) back on your own accord without instructions from our customer service.
In the event of no availability of the size for the item, you can exchange it for a different item of same/higher value. The difference in the value shall be paid. If the price of the exchanged item is lower than the original price, no refund will be made for the difference.