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  • How We Gather Information from Customers
  • What We Do With The Information We Gather
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  • Do you deliver internationally ?
  • Do you have free shipping ?
  • What are the delivery charges (local) ?
  • How long will it take to reach me (local) ?
  • I need it by the festive holidays, when should I order ?
  • Do you have self pickup option ?
  • What are import duties and taxes ?
  • How do I track my parcel ?
  • I can’t track my parcel !
  • Lost parcels
  • Can I change/cancel my order after confirmation?
  • Can I return my purchase ?
  • Is my purchase valid for return/exchange?
  • Can I return/exchange promotional items?
  • How do I initiate return/exchange?
  • What return methods do you offer?
  • Can I exchange my online purchase in-store?
  • How do I exchange my online purchase in-store?
  • How many times can I exchange my product?
  • How do I get refunded?
  • What is a credit note?
  • How do I use my credit note?
  • Can I extend the expiry date of the credit note?
  • Are products bought with credit note returnable/exchangeable?
  • Are store sale and online sale the same?
  • Are Bangsar and Singapore store sale the same?
  • Do you do pre-orders?
  • I’m not sure what size I am, help?
  • What is free return?
  • How do I opt for free returns?
  • Are all returns applicable for return items only or exchanges?
  • How long does it take?
  • Are my item(s) applicable for free returns?
  • Are free returns applicable for sale items?
  • Here's what you get by being a member!
  • Want Better rewards? Be our VIP!
  • How do I become a member?
  • DO I NEED TO SPEND RM1,000/RM3,000 WITHIN A TIME LIMIT OR IS IT LIFETIME ACCUMULATION?
  • AM I A MEMBER UPON SIGN UP?
  • ARE ONLINE AND STORE MEMBERSHIP THE SAME?
  • HOW DO I GET DISCOUNTS AS MEMBERS/VIPS?
  • ARE DISCOUNTS APPLICABLE ON SALE ITEMS?
  • IS THERE AN EXPIRY DATE?